Why Is the Hp Support Assistant Not Installed? Learn to Fix It

We all have at least one HP device in our homes. Whether it is a printer, a computer, or a scanning machine. However, there is one program of HP that many users are unaware of i.e. HP Support Assistant. But, the main thing that we are going to discuss here is the problem that many users face while installing HP Support Assistant on their devices. Thus, if HP Support Assistant is not installed on your device as well, then you can definitely refer to the instructions that are given in this article.

hp support assistant not installing

The correct way to download HP Support Assistant

If you are facing difficulties while installing HP Support Assistant on your device, then you can definitely go ahead with learning the correct procedure that is listed below:

  1. First of all, go to the official HP Support Assistant website
  2. Here, you can click on the “Download HP Support Assistant” option
  3. Now, the support assistant would start installing it on your PC
  4. Locate the support assistant icon on your Windows taskbar
  5. And then, launch the file and do as prompted

HP Support Assistant was not installed successfully error 2

If you see the error stating that HP Support Assistant was not installed successfully error 2, then you need to delete the partially installed files on your device. Once you have deleted those files, you can re-initiate the installation process by navigating to the official HP Support Assistant website. If you are still facing the “HP Support Assistant not installing” issue on your device, then you can check if a similar file is already present on your device.

How to download the old HP Support Assistant old version?

Well, you cannot download the older version of HP Support Assistant as it keeps coming with the latest version of the support assistant whenever it is needed. Whether you are looking for HP Support Assistant windows 11 or the older version of the support assistant, you can only get the required files from the https://support.hp.com/us-en/help/hp-support-assistant website. Here, you can click on the “Download” option for the HP Support Assistant version 9.

Why is the HP Support Assistant not working?

The following factors could be responsible for why is HP Support Assistant not working on your device:

  • You have enabled an antivirus or firewall on your device, so make sure you disable
  • The HP Support Assistant version available on your system is probably outdated
  • There is some problem with the device on which you are using it

How do you uninstall HP Support Assistant?

Although it is not recommended to uninstall HP Support Assistant. However, if you still wish to do so, then you can follow the steps that are given below for HP Support Assistant uninstall:

  1. Use the search bar and look for “uninstall a program”
  2. After this, you can click on the “Programs and Features”
  3. From there, look for the HP Support Assistant file and click on it
  4. Select the “Uninstall” option and click “Yes” on the confirmation menu
  5. To end the process, you can restart your system

How to get an HP Support Assistant for Windows 10 or Windows 7?

Whether it is Windows 7 or Windows 10, you can easily install HP Support Assistant on your device only from the official HP Support Assistant website. For this, you can simply click on the download button available on its main page, then extract the files, and then run the program on your system. You can use the HP Support Assistant (Windows 7) to manage your device and the programs available on it.


  • How do I install HP Support Assistant?

If you want, you can easily download the HP Support Assistant from the official website of HP. All you need to do is go to https://support.hp.com/us-en/help/ website and click on the “Download Support Assistant” option and let the files download to your system. In case you have bought new HP devices, then they may be already present in your device.

  • Is HP Support Assistant necessary?

Yes, having HP Support Assistant downloaded on your device is pretty necessary as it helps all the HP users to manage their devices. The software assistant comes with the latest updates for your PC and also gets software upgrades for your device. Thus, to use your HP device in a better way, you should use a Support Assistant.

  • Is the HP Support Assistant A virus?

HP Support Assistant is definitely not a virus. But, it still may have vulnerabilities you may not know about. Thus, if you are using HP Support Assistant, you should keep checking for software updates and download them whenever necessary. Also, make sure that you download this program only through the official website to avoid issues.

  • How do I stop HP Support Assistant from popping up?

You can easily disable the settings through which the HP Support Assistant keeps popping up on your device. Simply click on the support assistant icon and select the “Quick Start” menu. From here, you can easily disable the HP Support Assistant that is present on your device.


The instructions furnished in this post would definitely help all the users in need to resolve any issues that they might be facing with HP Support Assistant. All those users on whose devices HP Support Assistant is not installed should go ahead with referring to the correct download procedure listed here in this read. Apart from learning the correct process, we have also mentioned the reasons why it might not be working on your device. So, if that is the reason why it is not working on your device, then you should turn off the antivirus software or disable any firewall services. In case, it is not working properly even after that, you can uninstall and reinstall it by referring to the last section.

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